Purchasing an extensionPurchasing an extension will buy you full access to the extension's latest version, future updates for the period of one year and support for the period of one year. Updates are considered to be all new versions of our extensions that fix bugs or security issues.
By purchasing an extension, you agree that:
All extensions by RD-Media are under the Open Source GNU GPL v2.0 license and as such there are no other limitations or in other ways conditions beyond those stated as per the GNU GPL v2.0 license. There is no warranty or in any other way any form of liability on the side of RD-Media.
We reserve the right to offer discounts or permanent price changes at any moment, without prior notice.
A year after the purchase of an extension, you can still use the extension without restrictions, forever. You can keep installing the latest version that you have downloaded from or website, on any website. But you will no longer be able to get extension updates or premium support.
Although the number of downloads are not limited, an extension purchase eg. the account that purchased the extension, cannot be shared. Sharing or other methods which allow for multiple, simultaneous downloads (and thereby affect the performance of this web site) are strictly forbidden and may result in termination of the support and updates that came with your purchase.
An extension purchase is connected to a customers eg. the account that purchased the extension, nog to a website the extension is installed on. We offer our services to the customer/account that purchased the extension, not to anyone that get's access to the website the extension is installed on at a later moment.
PricingPrices are shown without VAT. 21% VAT will be charged on top of the listed prices to residents of the European Union. The VAT is not applicable to EU residents (outside The Netherlands) with a VIES-registered VAT number. (In accordance to European Directive 2008/8/EU and its incorporation into EU member states' local laws). RD-Media cannot guarantee the accuracy of pricing details on all materials of the RD-Media website. The final amount of any purchases of RD-Media services or software will be clearly indicated before the order is finalized.
Subscribtions will be enabled after we've received the payment. If you provided wrong information, e.g. on signup, which may result in no VAT being charged while this was needed, then we will halven your subscription period and sent an invoice to charge the VAT. An extra charge of € 1,21 will be added to this invoice to cope with the extra transfer fee. We will reset your subscription period when we've received the correct information and when we've received the payment(s) for the invoice(s).
Software licenseRD-Media extensions are licensed under the terms of the GNU General Public License v2.0 (read the full details here http://www.gnu.org/licenses/old-licenses/gpl-2.0.html). You are authorized to make any necessary modification(s) to the products to fit your purposes. Redistribution of the original or any modified version must always be done in accordance with the GNU GPL license. In this case, you must also not change or remove the copyright information in the header of the xml descriptor file or the php file. Please contact us if you have any requirements that are not covered by these terms.
SupportCustomers that purchased an extension, can request individual premium support from RD-Media (via our ticket system) for a period of one year after the purchase, for the purchased extension. One year after the purchase of the extension, the right to request premium support expires. Users that download and use our free extensions or free versions of our extensions, are not entitled to any support by RD-Media.
RD-Media reserves the right to limit or cancel support in the following situations:
unreasonable behavior by the client; such as bad language, racism etc
continued/repeating (server) issues that can not (or should not) be resolved by RD-Media
the client is not cooperative in providing additional details on the issues raised
The Joomla! version that is compatible with a certain extension will always be clearly communicated on the extension product page and in our presale questions. If an extension is compatible with a certain Joomla! version, we guarantee to keep the extension compatible with that Joomla! version until at least the end of that versions lifetime.
For example, the Joomla! 1.5 end-of-life was in April 2012, but our extensions will be compatible with Joomla! 1.5 until September 2012. We do believe however that it is a website developers own responsibility to analyse and decide what is the best version of Joomla! to be used on a new website at a certain time.
Refund PolicyRD-Media does not offer refunds for purchased products. Unlike physical goods, electronically distributed software and software licenses can be easily duplicated. Once we have distributed a release version to the customer, the sale is final, and you may not return the software for a refund or credit. Please be cautious and make sure you know what you are purchasing.
Under no circumstances RD-Media will provide refunds on "your software is not what I need" basis. Finding a bug in our products is not a reason for a refund. If you do find bugs, please report them so that we can fix them.
In the event of a mistake purchase, please report this to our billing department using our ticketing system. In order to evaluate our products, please test them on our demo server. If you are uncertain of a specific feature, please ask a presale question or read the product documentation.
If you want to return an extension, please create a ticket, tell us what extension you want to return and your order number. We would also love to receive the reason you are returning the extension and any other feedback that could help us improve our extensions and business. Refund requests are processed within 3 business days.
TerminationWe have the right to terminate your access to any or all of our products and services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions. We may also at any time, at our sole discretion, discontinue the products, website or services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the products, website or services.
Copyright & ownershipThe customer may not claim intellectual or exclusive ownership to any RD-Media products, modified or unmodified. All products are and remain the property of RD-Media except where the ownership clearly lies with other parties (such as for third-party libraries). RD-Media respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us about the matter.
WarrantyRD-Media products are provided "as is" without warranty of any kind, either expressed or implied. In no event shall the juridical person of RD-Media be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use RD-Media products.
We cannot guarantee that our products or services will function with all 3rd party Joomla! extensions as there is currently no certification process for such extensions. All of the products are designed for the versions of Joomla! mentioned on the product page and our presale quesions, but we can give no guarantee that the products will run with future versions of Joomla!. We support the most popular browsers: Internet Explorer 7+, Firefox 3+, Google Chrome 4+, and Safari 3+.
Though we cannot control all the sites or customers that purchase an extension we do not support or allow for use of our products or services on adult or gambling sites or sites with illegal content.