Terms of Services & Refund Policy

Prices

Prices are shown without VAT. 21% VAT will be charged on top of the listed prices to residents of the European Union. The VAT is not applicable to EU residents (outside The Netherlands) with a VIES-registered VAT number. (In accordance to European Directive 2008/8/EU and its incorporation into EU member states' local laws). RD-Media cannot guarantee the accuracy of pricing details on all materials of the RD-Media website. The final amount of any purchases of RD-Media services or software will be clearly indicated before the order is finalized.

Subscribtions will be enabled after we've received the payment. If you provided wrong information, e.g. on signup, which may result in no VAT being charged while this was needed, then we will halven your subscription period and sent an invoice to charge the VAT. An extra charge of € 1,21 will be added to this invoice to cope with the extra transfer fee. We will reset your subscription period when we've received the correct information and when we've received the payment(s) for the invoice(s).

RD-Media's Refund Policy

RD-Media does not offer refunds for purchased products. Unlike physical goods, electronically distributed software and software licenses can be easily duplicated. Once we have distributed a release version to the customer, the sale is final, and you may not return the software for a refund or credit. Please be cautious and make sure you know what you are purchasing.

Under no circumstances RD-Media will provide refunds on "your software is not what I need" basis. Finding a bug in our products is not a reason for a refund. If you do find bugs, please report them so that we can fix them.

In the event of a mistake purchase, please report this to our billing department using our ticketing system. In order to evaluate our products, please test them on our demo server. If you are uncertain of a specific feature, please ask a presale question or read the product documentation.

RD-Media reserves the right to approve refunds in the following cases ONLY:

  • upgrade to a different license type of the same product within 30 days of the purchase date
  • product purchase error if the product was NOT downloaded

Refunded amount is subjected to the following rules:

  • if the amount is below 25 EUR, 1.95 EUR is retained
  • if the amount is above 25 EUR, 10% of the total amount is retained

For all other issues that don't fall into the categories above, please contact our billing department using our ticketing system.

No warranty for our extensions!

Our services, software and any other content of information of RD-Media are provided as-is, without any warranty whatsoever. The exact terms of our software license can be read by following the "License" link at the bottom of any page of rd-media.org. Regarding the support services, we can not guarantee the validity or veracity of any provided information or suggestion.

THE SERVICES ARE PROVIDED AS-IS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF AVAILABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE AVAILABILITY, QUALITY AND PERFORMANCE OF OUR SERVICES IS WITH YOU. SHOULD ANY OF OUR SERVICES PROVE INEFFICIENT OR UNSUITABLE, YOU ASSUME THE COST OF ALL NECESSARY ACTIONS TO RECTIFY THE ISSUE.

IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW RD-MEDIA.ORG, ITS OWNERS, STAFF, ASSOCIATES OR ANYONE AFFILIATED WITH ITS MAINTENANCE, OPERATION OR HOSTING BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF OUR PROGRAMS TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Should the applicable law hold rd-media.org, its owners or any party affiliated with it liable for damages, the maximum amount of damages acknowledged shall be no higher than 5 Euros. Shall any dispute arise between the owners of rd-media.org and a third party, the only applicable jurisdiction is the Courts of Law placed at the jurisdiction of RD-Media, the Netherlands.

If you do not agree with these Terms, you are not allowed to use our services. Moreover, any use of our services implies the unconditional and immediate acceptance of the aforementioned terms, waiving your legal rights to uphold them. Acting in violation of these Terms of Service constitutes a violation of our copyright and abuse of a computer system, both persecutable as felonies.

Use of cookies / What is a cookie?

A cookie is a brief amount of data, usually containing a unique identifier, sent to your browser software from a website and recorded on your computer's permanent storage. Each website may set one or several such cookies on your computer, but your browser will only allow a website to access the cookie(s) it has set and deny access to other websites' cookies.

Cookies record information about your preferences and allow us to customize your experience. They are also used for handling user authentication in the members-only areas of a website. Users have the option to be forewarned before accepting a cookie, review cookies already stored on their computer's permanent storage and even delete them if so required. These options are given to you by your web browser software. Each web browser handles these features in a different way, so you have to consult your web browser's help / user guide / manual to learn more about this.

How are cookies used on RD-Media.org?

RD-Media.org uses cookies to track your preferences regarding our site's features, including the ticket systen and the "remember me" login feature. We also use cookies to authenticate you to members-only features. If you block RD-Media.org's cookies you may not be able to use our members-only features as a consequence. Moreover, in order to ensure your security, RD-Media.org pages perform so-called "token checks", making it impossible for automated software ("bots") to send unsolicited messages ("spam") to our services. In order to do so, we have to send your browser a cookie. If you opt out of this site's cookie, then our services shall not work properly. This is a technical limitation which can not be overcome.

 

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