Support

Support

You're about to submit a ticket to our support desk, please read the following carefully before submitting a ticket. If you have a subscription @ our website, please login to add support tickets.
  • We try to reply within 24 hours on business days, from Monday to Friday
  • Keep in mind that there may be a timezone gap between you and our support desk!
  • Only tickets that are fully completed are being answered.
  • Post all questions in English (or Dutch), you can use http://translate.google.com
  • If you are already a customer, please login before submitting your ticket
  • Technical support is only available when having a paid subscription.
  • It has no effect to write in capitals or writing words like "Urgent" or "Fast". First goes First out.

Please fill out the form to request support

Please describe your question as good as possible, one-liners won't be answered! When requesting technical support it is
very easy for us to know which versions you're using. Please note it, so we don't have to request this in our answer.

Why Choose Us?

Latest Joomla! & PHP Versions!

We're always developing our components in the latest Joomla! and PHP environments! No need to be scared to run in troubles when your hosting company is updating their servers. We have probable tested it already ;)

100% Open Source

Our code is fully Open Source, so you can make changes to the code as much as you like! Making changes to the code? We can advise, but don't support your custom code. Using overides is the best thing to do!

Responsive Design

All extensions are as responsive as possible built on the shipped Joomla Bootstrap 2.x.x Library! We will soon make all our products compatible with Boostrap 3 to make sure it works on all Bootstrap versions.

Easy updating by the Joomla Updater

All components are being shipped with Joomla Update support, this means you don't have to upgrade manually anymore! The only thing you need to do is making sure you have entered a valid Download Key!

Quality Guaranteed

All our components are fully based on the Joomla API, this gives us flexibility so we can guarantee the quality of our products. When Joomla moves on, we're also moving on!

Service & Support

All our components are fully based on the Joomla API, this gives us flexibility so we can guarantee the quality of our products. When Joomla moves on, we're also moving on!